Smart Water Billing & Metering System
Automated meter reading with dynamic billing and customer self-service portal
Duration
8 months deployment
May 2023 - Dec 2023
Team
7 specialists
Billing systems + IoT experts
Location
Major City, Northern India
125,000 households
The Challenge
The City Water Authority was struggling with manual meter reading across 125,000 households, leading to billing delays, reading errors, and revenue losses. Estimated bills were common due to inaccessible meters, causing customer disputes. The manual process required 150 meter readers, taking 15-20 days per billing cycle. They needed an automated solution to improve accuracy, reduce operational costs, and provide better customer service with transparent consumption data.
Our Solution
We deployed a comprehensive smart metering and billing system with AMR technology, dynamic pricing, customer portal, and mobile app for transparent water consumption management.
Technology Stack
Smart Metering Infrastructure
- • Ultrasonic smart water meters with AMR
- • LoRaWAN network for data transmission
- • Gateway devices for area coverage
- • Battery-powered meters (10-year life)
Billing & Customer Platform
- • React-based customer portal
- • Mobile app for iOS/Android
- • PostgreSQL for billing database
- • Payment gateway integration
Automated Billing
- Automatic meter reading every hour
- Dynamic slab-based pricing
- Automated bill generation and delivery
Customer Services
- Real-time consumption tracking
- Usage alerts and notifications
- Online payment and history
System Interface
Billing Management Dashboard
Smart Billing System
City Water Authority
Monthly Revenue
₹3.2 Cr
↑ 18% vs last month
Collection Rate
94%
Target: 90%
Bills Generated
124,892
This cycle
Avg Consumption
15.4 KL
Per household
Consumption Slabs Distribution
Payment Status Overview
Zone-wise Billing Summary
Meters: 31,456
Revenue: ₹78.5L
Collection: 92%
Meters: 34,892
Revenue: ₹85.2L
Collection: 94%
Meters: 28,745
Revenue: ₹72.3L
Collection: 91%
Meters: 29,754
Revenue: ₹84.0L
Collection: 96%
Customer Mobile App
Water Billing Portal
Account: 125847392
Current Month Usage
12.8 KL
18 days remaining
Latest Bill
₹1,245
Due: 25 Dec 2023
Results Achieved
Operational Benefits
- • Reduced meter reading costs by 85% (from 150 to 20 staff)
- • Improved billing accuracy to 99.8% from 87%
- • Reduced billing cycle time from 20 days to 2 days
- • Increased revenue collection by 18% through accurate billing
Customer Benefits
- • Real-time consumption visibility for all customers
- • Leak detection alerts saved average 2,000L per month
- • Online payment adoption reached 67%
- • Customer complaints reduced by 72%
Client Feedback
"The smart metering and billing system has revolutionized our operations. We've eliminated estimated bills, reduced revenue losses, and dramatically improved customer satisfaction. The real-time data has enabled us to identify and fix leaks quickly, saving millions of liters monthly. SmartBhujal's solution has transformed us into a modern, efficient water utility."
Modernize Your Water Billing System?
Transform your water utility with smart metering, automated billing, and customer self-service capabilities. Reduce operational costs while improving revenue collection and customer satisfaction.
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